It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients’ needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following job description for this position.

The position requires that the employee be available forty hours per week, and that also the employee be flexible in his/her schedule to provide efficient service for the group. The employee however, will be expected to work no more than five days per week.

Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice. The hours, pay scale, and benefits will be defined as agreed upon.

BASIC FUNCTION: Under the supervision of the Chief Business Officer the Clerk shall complete any and all duties as assigned in a timely manner.

RESPONSIBILITIES: Work is performed at the Arrowhead Orthopaedics Business Office in Redlands. The employee will come into contact on a daily basis with confidential patient files. The Clerk must be able to handle this information with the highest degree of privacy, discretion, and professionalism. The Clerk is responsible for accomplishing the duties set forth below:

1. Phone answering
2. Filing
3. Faxing
4. Emailing
5. Update existing accounts and create new accounts as needed
6. Insurance Verification
7. Scanning & Routing
8. Logging and submission of operative reports for Coding
9. Follow up of outstanding operative reports with providers and hospitals
10. Other duties as assigned by the Chief Business Officer

RELATIONSHIPS: The Clerk should observe and conduct the following relationships:

1. The employee shall be responsible directly to the Chief Business Officer. The employee shall report to the Chief Business Officer and his/her assignees any progress, reports, requests, concerns, problems, and/or expectations in relation to the responsibilities of the position. Such communication may be verbal or written as deemed necessary by the employee or as directed by the Chief Business Officer or his/her assignee.
2. The employee shall interact with other office and clinical staff in the Practice. Such interactions should be collegial, professional, and contributing to the safety and pleasantness of the work environment at Arrowhead Orthopaedics.
3. The employee may interact with medical groups and Primary Care Physicians and their offices. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction. All communication should be professional and any unresolved conflicts are to be reported to the Chief Business Officer.

This job description in no way states or implies that these are the only duties to be performed by this employee. The Clerk will be required to follow any other instructions and to perform any other related duties as assigned by the supervisor and his/her assignees. Arrowhead Orthopaedics reserves the right to update, revise or change this job description and related duties at any time.

Skill Requirements:

1. Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook, Excel, Word.
2. Telephone etiquette and professional communication skills are required.
3. Education: High school diploma or equivalence.

Typical Physical Demands:

1. Requires sitting and walking, with daily occasional stooping, reaching, and bending.
2. Occasional lifting up to thirty pounds.
3. Hearing must be in the normal range for telephone and personal communication.
4. Requires manual dexterity sufficient to operate keyboards and other office equipment.